Q & A
Questions? We are here to help!
Return Policy
How do I return my online order?
We are committed to providing you with a seamless online shopping experience.
If you are not 100% satisfied with your order, please send an email to [email protected] to initiate a return or exchange.
If you are not 100% satisfied with your order, please send an email to [email protected] to initiate a return or exchange.
You have 14 days from the date of delivery to initiate a return or exchange for a refund back to your original form of payment. After 14 days, we can return your purchase to store credit. After 30 days, items can no longer be returned for refund. Once your items arrive back to Celadon, we will issue your return, minus original shipping charges.
*Sale items are final sale and cannot be returned! Refunds are issued at Celadon’s discretion, so long as they are in the new and unused condition that they were purchased.
What's the scoop on in-store returns?
If for some reason your purchase doesn’t work out, we accept returns on merchandise (excluding upholstery) within 14 days for a full refund to the original payment method. After 14 days, we can return your purchase to store credit. After 30 days, items can no longer be returned for refund.
*All upholstery returns are accepted for store credit only within 14 days.
At Celadon’s discretion, refunds outside of the 14 day period may be returned for store credit, so long as they are in the new and unused condition that they were purchased.
*All upholstery returns are accepted for store credit only within 14 days.
At Celadon’s discretion, refunds outside of the 14 day period may be returned for store credit, so long as they are in the new and unused condition that they were purchased.
Where do I return my in-store purchase?
Returns must be done in-person at the location the item was purchased, either our Mt. Pleasant store location or our North Charleston Warehouse location.
Are there any items that can't be returned?
Outlet purchases, store clearance purchases, and plants are not eligible for refunds. Custom orders can be returned for a 25% restocking fee.
Online Orders
When will my online order ship?
Unless otherwise noted in the item description, please allow 2-3 business days for us to prepare your order for shipment. (During sitewide sales, it may take up to 7-10 business days.) After your order has shipped, you'll receive an email with tracking information. Most orders will arrive in 2-7 business days (depending on your proximity to South Carolina) after they're shipped.
How do I make a return for my online purchase?
We are committed to providing you with a seamless online shopping experience.
If you are not 100% satisfied with your order, please send an email to [email protected] to initiate a return or exchange.
If you are not 100% satisfied with your order, please send an email to [email protected] to initiate a return or exchange.
You have 14 days from the date of delivery to initiate a return or exchange for a refund back to your original form of payment. After 14 days, we can return your purchase to store credit. After 30 days, items can no longer be returned for refund. Once your items arrive back to Celadon, we will issue your return, minus original shipping charges.
*Sale items are final sale and cannot be returned! Refunds are issued at Celadon’s discretion, so long as they are in the new and unused condition that they were purchased.
What if my online order arrives damaged
If for some reason your online order is damaged in transit, we can file a claim with the appropriate shipping service on your behalf. Please email [email protected] with photos of both the box and the damaged merchandise. We can either issue a refund or send you a replacement depending on product availability.
Do you ship internationally?
At this time, we do not offer international shipping! Hopefully one day!
In-Store & Warehouse Purchases
What is your return policy for an in-store/warehouse purchase?
If for some reason your purchase doesn’t work out, we accept returns on merchandise (excluding upholstery) within 14 days for a full refund to the original payment method. After 14 days, we can return your purchase to store credit. After 30 days, items can no longer be returned for refund.
*All upholstery returns are accepted for store credit only within 14 days.
At Celadon’s discretion, refunds outside of the 14 day period may be returned for store credit, so long as they are in the new and unused condition that they were purchased.
*All upholstery returns are accepted for store credit only within 14 days.
At Celadon’s discretion, refunds outside of the 14 day period may be returned for store credit, so long as they are in the new and unused condition that they were purchased.
Regarding large furniture: What if my order arrives damaged?
As a small business we are happy to work through solutions with you! If your furniture items arrived damaged in delivery or shipping, please call our flagship store at 843-884-7005 or email [email protected] with details.
Holds & Approvals
Can you place an item on hold at your store or warehouse?
We can hold items at our store and warehouse Monday-Friday. Holds are not allowed Saturday-Sunday.
How long can I keep items on hold at your store or warehouse?
Holds on products at our Mount Pleasant and North Charleston locations are valid through the end of the business day that your hold is put on an item! If you have additional inquiries or would like to purchase your items, please call 843-884-7005.
How long do I have to pick up my items?
We allow customers 7 days to pick their items up from our warehouse location. Pickups are to be done Monday- Wednesday, Friday or Saturday from 8-12. Please call the warehouse phone number (843) 744-3130 one hour prior to your arrival. Please bring your receipt, muscle, straps, and blankets.
If you need longer than the allotted 7 days, we partner with a local company called STASH. Please contact STASH directly for a quote at [email protected] or (800) 230-0308 and mention Celadon for a discounted rate.
If you need longer than the allotted 7 days, we partner with a local company called STASH. Please contact STASH directly for a quote at [email protected] or (800) 230-0308 and mention Celadon for a discounted rate.
Do you allow customers to take items on approval?
We do not offer approval, but there is a 14 day full refund policy!
Special Orders
Can I see fabric samples?
Yes! We have a huge selection of fabrics you can browse at our Mt. Pleasant store. You can check these out and see them in your home as well. If it's more convenient, we can order free fabric cuttings to your house!
What upholstery vendors do you carry?
We currently carry Robin Bruce Furniture, Rowe Furniture, Four Seasons Furniture, Cisco Home, and Younger Furniture. We have all of the fabric samples in our Mount Pleasant store.
What if I'm not totally satisfied with my special order purchase?
We want you to love it! If such a situation arises, please contact the store to see if we can help you come up with a solution. Most custom orders can be returned for a 25% restocking fee.
Trade Program
Do you offer trade discounts?
Yes! For more information on our trade programs, click here.
Out of State Delivery
Do you offer out of state shipping or delivery?
For out of state deliveries or deliveries outside our current options, we work with a third party furniture carrier for a White Glove Delivery Service. Due to the nature of the service, please expect extended processing and delivery times. To receive a shipping quote, please send an email to [email protected] with your full name, complete address, phone number and items you wish to purchase.
How much does it cost?
Freight charges will vary due to the size of the item and location it is being shipped to.
Anything else I should know?
It is up to the customer to ensure that the finished product will fit inside entry points upon delivery of the item. Celadon will not be held responsible if the piece does not fit into the buyer’s home.
It is the responsibility of the customer to inspect all items before signing off on the BOL or allowing the driver to leave. If your order arrives in such a condition, please contact us immediately.
It is the responsibility of the customer to inspect all items before signing off on the BOL or allowing the driver to leave. If your order arrives in such a condition, please contact us immediately.
Have a question we didn't answer?
Give us a shout!
[email protected]
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